Terms of Service

Terms of Service

These Terms of Service govern the sale and delivery of services by Roar Solutions Inc. to the client purchasing or using those services. In these Terms, 'Roar Solutions', 'we', 'us', and 'our' mean Roar Solutions Inc., an Ontario, Canada corporation. 'Client', 'you', and 'your' mean the individual or entity that places an order, signs a proposal, clicks acceptance online, replies by email accepting a quote, or otherwise uses our services.

By submitting an order, signing a proposal, clicking an acceptance button, sending an email acceptance, paying an invoice, or using any of our services, you agree to be bound by these Terms, together with any applicable proposal, quote, order form, invoice, service schedule, billing policy, Privacy Policy, and Acceptable Use Policy. If you do not agree, do not purchase or use the services.

1. Scope of Services and Order of Precedence

Roar Solutions provides website design and development, website hosting, domain management, email services, content management systems, search engine optimization, GEO and AEO services, social media and blog services, Google Business Profile services, paid advertising support, landing pages, templates, add-ons, content updates, consulting, and related online marketing and digital services.

Specific services, pricing, billing frequency, deliverables, timelines, and minimum terms may be set out in your proposal, order form, invoice, or service schedule. If there is a direct conflict between a signed proposal or accepted quote and these Terms, the proposal or accepted quote will control only for the specific service, price, or timeline in question. These Terms will otherwise continue to apply.

2. Eligibility and Authority

If you are entering into this agreement on behalf of a company, partnership, sole proprietorship, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. If you do not have that authority, you must not accept these Terms or use the services on that entity's behalf.

3. Client Responsibilities

You are responsible for providing accurate onboarding information, timely feedback, approvals, access credentials, content, logos, images, legal disclaimers, and other materials reasonably required for us to perform the services. Delays in providing required information, approvals, or access may delay delivery dates, launch dates, campaign start dates, or other timelines, and Roar Solutions will not be responsible for delays caused by the client.

• You are responsible for the accuracy, legality, and completeness of all content and information you provide to us.
• You are responsible for maintaining current contact, billing, and payment information on your account.
• You are responsible for reviewing and approving deliverables within a reasonable time after they are provided to you.
• You are responsible for maintaining your own copies and backups of important business records, website content, data, and emails unless a separate written backup service is expressly included in your service package.

4. Proposals, Deliverables, Revisions, and Change Requests

Any proposal, quote, or service description issued by Roar Solutions describes the services included in the applicable package or project. Anything not expressly included is outside scope and may be quoted separately. Reasonable revisions may be included where stated in your proposal or package details. Additional revisions, new pages, new functionality, rush requests, platform changes, or work requested after approval may result in additional fees.

Unless otherwise stated in writing, estimates and timelines are good-faith targets only and are not guaranteed completion dates. Roar Solutions may rely on third-party providers, registrars, hosting providers, software platforms, ad platforms, search engines, social media platforms, email providers, and Internet infrastructure when delivering services.

5. Fees, Billing, and Payment Authorization

All fees are due as stated in your proposal, invoice, signup page, or order form. One-time setup, design, development, onboarding, migration, content, or implementation fees are due before work begins unless we agree otherwise in writing. Recurring monthly or annual fees are billed in advance for the upcoming service period unless expressly stated otherwise.

By purchasing recurring services, you authorize Roar Solutions to charge the payment method on file for recurring service fees, domain renewals, approved add-ons, taxes, pass-through third-party fees, overages, and any other charges authorized by your order or later approved by you in writing or by email.

• If your payment method fails, is declined, expires, or cannot be processed, you remain responsible for all outstanding amounts.
• You must promptly update your payment information upon request or whenever your stored payment information changes.
• Roar Solutions may suspend work, withhold launch, suspend hosting or email access, suspend marketing work, or suspend account access if fees remain unpaid.
• Any undisputed late amount may accrue interest at the lesser of 1.5% per month, which is 18% per year, and the maximum rate permitted by applicable law, plus reasonable collection costs and legal fees where permitted by law.
• NSF or failed bank payments may be subject to a reasonable administration fee disclosed at the time of invoicing or reprocessing.

6. Taxes, Currency, and Cross-Border Charges

Unless expressly stated otherwise, all fees are exclusive of applicable sales, value-added, goods and services, harmonized sales, withholding, or similar taxes. Taxes will be charged where required by applicable law based on your billing address, service type, or taxing jurisdiction. Prices may be quoted in Canadian dollars or U.S. dollars, as stated in the applicable quote, proposal, invoice, or pricing page.

You are responsible for any bank fees, foreign exchange fees, chargeback fees, withholding taxes, or similar fees imposed by your financial institution, card issuer, payment processor, or local jurisdiction, except to the extent such amounts are legally required to be borne by Roar Solutions.

7. Recurring Services, Renewals, and Notice of Cancellation

Recurring services continue until cancelled in accordance with these Terms or the applicable service schedule. To avoid being billed for the next monthly renewal period, you must send written cancellation notice to support@roarsolutions.com at least 5 business days before the next billing date, unless your proposal or service schedule states a different notice period.

Cancellations are not accepted by telephone alone. For security purposes, Roar Solutions may verify a cancellation request by email, phone, or both before processing it. If timely written notice is not received, the service will renew for the next billing period and fees for that renewed period will remain payable.

8. Project Cancellations and Early Termination by Client

If you cancel a one-time project after work has started, you remain responsible for payment for all work performed up to the cancellation date, all time reserved for your project that cannot reasonably be reallocated, all approved third-party costs, all non-refundable pass-through fees, and all deliverables, drafts, content work, design work, or setup work already completed or substantially completed.

If your proposal includes milestone billing, you remain responsible for all completed milestones and any work in progress reasonably performed before cancellation. Any deposit, setup fee, onboarding fee, strategy fee, migration fee, or similar initial fee is non-refundable unless otherwise required by applicable law.

9. Minimum Terms for Certain Services

Certain services may carry a minimum service term. For example, SEO or ongoing digital marketing services may require a minimum engagement period if stated in your proposal, quote, order form, or campaign agreement. If a minimum term applies, you remain responsible for all fees due during that minimum term unless Roar Solutions expressly agrees otherwise in writing.

10. Website Hosting and Infrastructure Services

If hosting is included, your website will be hosted on infrastructure selected by Roar Solutions or its third-party providers. We may change, upgrade, patch, replace, reconfigure, or migrate infrastructure, software versions, security tools, backup tools, and related systems in our reasonable discretion in order to operate, secure, maintain, or improve the service.

We aim to provide dependable service, but we do not guarantee uninterrupted availability, uninterrupted access, or error-free operation. Maintenance, software updates, hardware issues, security events, backups, provider outages, attacks, network issues, DNS issues, registries, registrars, or broader Internet disruptions may cause downtime, delays, or degraded performance.

• Any uptime percentages, backup practices, storage limits, bandwidth limits, or package features are targets or package descriptions only unless expressly stated in a signed service level commitment.
• Backups may be created for operational purposes, but backup creation, backup retention, and restoration are not guaranteed unless expressly included in a written backup service.
• You are responsible for maintaining your own separate copies of important website data, content, media, databases, and exports.
• If your account exceeds included storage, bandwidth, email, or resource allocations, Roar Solutions may invoice the applicable overage amount or upgrade you to a higher package after notice where reasonably practical.

11. Website Platform, CMS, Templates, and Intellectual Property

Roar Solutions retains all right, title, and interest in its pre-existing materials, proprietary systems, content management systems, code libraries, modules, templates, methods, processes, frameworks, software, know-how, automation tools, design systems, internal utilities, and other tools used to deliver the services. Unless expressly stated otherwise in a signed written agreement, the underlying Roar Solutions CMS and related platform code are proprietary to Roar Solutions and are licensed, not sold.

Upon full payment of all amounts due for the applicable project or service, and subject to any third-party licenses, the client will own the client-specific final content, client-supplied materials, and custom graphics or other custom deliverables specifically created for the client and identified as transferable deliverables in the applicable proposal. Any third-party themes, plugins, fonts, stock photography, APIs, licensed software, or platform components remain subject to the applicable third-party license terms and may not be owned by the client.

If your website is built on a proprietary Roar Solutions platform or CMS, Roar Solutions is not required to transfer or release the underlying proprietary codebase, software framework, server-side systems, or internal tooling to you or to a new provider unless we have expressly agreed to that in writing.

12. Content Portability and Transition Assistance

If you leave Roar Solutions and all outstanding undisputed amounts have been paid, Roar Solutions may, in its discretion and subject to technical feasibility, make commercially reasonable efforts to provide an export or copy of client-owned content in a standard format that we determine is reasonably available. Migration, export assistance, reformatting, transfer assistance, or coordination with a new provider is not included unless separately quoted and paid for.

Roar Solutions is not responsible for rebuilding your website in another provider's environment, adapting content to another platform, or transferring proprietary Roar Solutions systems or code.

13. Domain Names and DNS

If Roar Solutions registers, renews, or manages a domain name for you, that domain service may be provided through a third-party registrar or reseller. Unless otherwise agreed in writing, domains registered specifically for a client will normally be intended for the client's benefit, but registrar accounts, administrative access, DNS control, privacy options, renewal settings, contact details, and transfer procedures may depend on the operational structure used at the time of registration.

• Roar-managed domain names may be set to renew automatically, and renewal charges may be billed to the payment method on file.
• If you do not want a domain renewed, you must notify us in writing well before the renewal deadline. Unless your service schedule states otherwise, at least 60 days' notice before expiry is recommended.
• Domain privacy protection, premium renewals, registry surcharges, transfer fees, redemption fees, and similar extras are not included unless specifically stated.
• Roar Solutions may withhold transfer assistance, DNS changes, transfer codes, or registrar coordination until all undisputed fees directly related to the applicable domain, registrar account, hosting transition, or related services have been paid.
• You acknowledge that domain names are subject to registry and registrar rules, expiration windows, transfer locks, ICANN policies, and third-party provider requirements that are outside Roar Solutions' control.
• If you own or control your domain name through your own registrar account, you are solely responsible for logging in to that registrar account and updating, removing, or changing the domain's DNS settings, nameservers, A records, CNAME records, and any other related DNS records when your website or hosting services with Roar Solutions are cancelled, terminated, migrated, or removed from our servers.
• If Roar Solutions purchased, registered, or renews a domain name on your behalf, it is your responsibility to notify Roar Solutions in writing if you want that domain name cancelled, allowed to expire, transferred to you, or transferred to another provider. Roar Solutions is not responsible for taking any such action unless and until we receive clear written instructions from you and all applicable fees, renewal charges, transfer costs, and outstanding undisputed amounts have been paid.
• You acknowledge that if your website is removed from Roar Solutions' servers but your domain name continues to point to our servers, IP addresses, nameservers, or related infrastructure, the domain may stop resolving to your former website, may display an error page, parking page, default server page, or may resolve to other content or another website depending on the hosting environment, server configuration, IP reassignment, or third-party infrastructure. You further acknowledge that search engines, AI search engines, AI answer engines, crawlers, archives, and other third-party systems may discover, crawl, cache, index, summarize, or otherwise reference such content, pages, or websites, and Roar Solutions has no control over, and is not responsible for, whether or how such third parties index, display, summarize, cache, retain, or remove that information. Roar Solutions is not responsible for any content, page, website, indexing, caching, search result display, AI-generated reference, traffic loss, confusion, reputational harm, or business interruption resulting from your failure to timely update or remove the domain's DNS settings after cancellation, migration, suspension, or termination of services.

14. Email Services

Email services may be provided directly by Roar Solutions, through hosted infrastructure, or through reputable third-party providers. Email services are provided on an 'as is' and 'as available' basis. Roar Solutions does not and cannot guarantee successful delivery, inbox placement, uninterrupted access, spam filter outcomes, quarantine outcomes, storage availability, or compatibility with every device, mail app, or receiving mail server.

• You are responsible for monitoring junk and spam folders, maintaining current passwords, using anti-virus and device security tools, and verifying the receipt of time-sensitive or business-critical communications.
• You are responsible for protecting your own mailbox credentials and for changing any temporary passwords provided at setup.
• Roar Solutions is not responsible for losses caused by phishing, spoofing, credential theft, compromised devices, third-party blocking, blacklist events, or security events not caused by Roar Solutions' willful misconduct.
• You should maintain your own independent backups or local copies of important emails and contacts unless a separate written mailbox backup service has been purchased.

15. Security and Account Access

You are responsible for safeguarding usernames, passwords, payment details, API keys, tokens, access codes, and other account access information within your control. You must notify Roar Solutions promptly if you become aware of any unauthorized access, credential compromise, malware infection, suspicious account activity, or other security issue affecting your services.

Roar Solutions may apply security restrictions, login protections, firewall rules, rate limits, IP restrictions, country-based access controls, or other security measures on a client-specific or server-wide basis where reasonably necessary to protect systems, clients, or data. Certain security controls may affect visibility or access from some regions, networks, or devices.

Roar Solutions is not responsible for unauthorized account activity caused by your failure to protect credentials, secure devices, restrict access, or respond to compromise notices. Nothing in this section excludes liability that cannot legally be excluded.

16. SEO, GEO, AEO, Ads, Social Media, and Marketing Services

Marketing services are provided on a commercially reasonable efforts basis. Roar Solutions does not guarantee rankings, impressions, leads, traffic levels, engagement, map placement, AI answer visibility, click-through rates, conversions, sales, revenue, or any specific business result. Search engines, AI systems, social media platforms, map platforms, ad networks, and third-party websites control their own algorithms, editorial rules, data sources, account policies, moderation decisions, and ad-delivery systems.

• Campaign results may vary due to competition, geography, budget, market conditions, seasonality, the client's reputation, existing website quality, third-party platforms, and factors outside Roar Solutions' control.
• Ad spend, media buying budgets, click charges, call charges, lead charges, platform subscription fees, and pass-through platform costs are separate from Roar Solutions' management fees unless expressly stated otherwise.
• You are responsible for the final legality, accuracy, and suitability of your business claims, ads, service descriptions, compliance statements, pricing, disclosures, and regulated-industry content.
• Delays in approvals, missing access, suspended accounts, policy violations, poor landing page performance, or platform restrictions may delay or reduce campaign performance.

17. Compliance, Legal Review, and Regulated Industries

Roar Solutions is not a law firm and does not provide legal advice. Unless expressly stated in a signed written agreement, Roar Solutions does not warrant that any website, page, funnel, ad, email campaign, content item, or digital asset created or managed by Roar Solutions will comply with any specific law, regulation, code, standard, or framework, including accessibility, privacy, health, financial, education, or sector-specific requirements.

If you need a website or campaign to address a specific legal or regulatory requirement, including accessibility, privacy, consent, regulated advertising, licensing disclosures, or industry-specific rules, you must tell us in writing before work begins. Any such work may require a separate scope, quote, specialist review, or outside legal advice. You remain solely responsible for obtaining your own legal advice about your business, regulated status, website disclosures, privacy practices, and compliance obligations.

18. Client Content, Rights, and Acceptable Use

You represent and warrant that you own or have all necessary rights, licenses, permissions, and consents for any content, text, graphics, logos, videos, photos, trademarks, reviews, testimonials, data, contact lists, documents, credentials, product information, or other materials you provide to Roar Solutions or direct us to use.

• You must not use the services for unlawful, abusive, deceptive, infringing, defamatory, fraudulent, harassing, spam, malware, phishing, or otherwise prohibited activity.
• You must comply with our Acceptable Use Policy and with the policies of any third-party provider, registrar, host, platform, or ad network involved in the services.
• You are responsible for your business claims, offers, testimonials, review practices, email lists, opt-in practices, and the content published through your site, ads, email, or social media.

19. Third-Party Providers and Platforms

Many services rely on third-party providers such as registrars, hosting companies, DNS providers, email providers, Google, Meta, analytics providers, AI tools, payment processors, software vendors, plugins, font providers, stock image providers, app stores, and social media platforms. Roar Solutions is not responsible for the acts, omissions, downtime, policy changes, suspensions, account shutdowns, data loss, fee changes, algorithm changes, or product discontinuations of any third-party provider.

Any third-party fees, pass-through costs, ad spend, subscription charges, software licenses, domain fees, or other provider costs are non-refundable once incurred, committed, processed, or paid on your behalf, except where required by law or where the third party itself provides a refund.

20. Privacy and Confidentiality

Each party may receive confidential information from the other in connection with the services. Each party agrees to use the other party's confidential information only as reasonably necessary to perform or receive the services and to protect that information using reasonable care. This obligation does not apply to information that is public through no fault of the receiving party, was already lawfully known to the receiving party, is independently developed without use of confidential information, or must be disclosed by law.

Our handling of personal information is also governed by our Privacy Policy as posted on our website from time to time. You are responsible for your own privacy practices, notices, cookie disclosures, consent mechanisms, and lawful basis for any personal information you collect through your website, forms, ads, CRM, or related services unless we have expressly agreed in writing to provide a specific privacy or compliance service.

21. Warranties and Disclaimers

Roar Solutions will perform services in a professional and commercially reasonable manner consistent with the general nature of the service purchased. Except for the preceding sentence, and except to the extent prohibited by applicable law, the services are provided 'as is' and 'as available', without warranties of any kind, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, compatibility, uninterrupted availability, or error-free operation.

Roar Solutions does not guarantee that the services will meet all of your expectations, achieve a particular business result, be compatible with all third-party tools, remain available through any specific platform, or be free from interruption, attack, or human error.

22. Limitation of Liability

To the fullest extent permitted by applicable law, Roar Solutions will not be liable for any indirect, incidental, consequential, special, punitive, exemplary, or loss-of-profit damages, loss of revenue, loss of business opportunity, loss of reputation, loss of data, cost of substitute services, or business interruption arising out of or related to the services, even if advised of the possibility of such damages.

To the fullest extent permitted by applicable law, Roar Solutions' total aggregate liability arising out of or related to the services, whether in contract, tort, negligence, statute, or otherwise, will not exceed the total fees actually paid by the client to Roar Solutions for the specific service giving rise to the claim during the 12-month period immediately preceding the event giving rise to the claim. If the claim relates to a one-time project completed in less than 12 months, Roar Solutions' total aggregate liability will not exceed the total fees actually paid for that project.

Nothing in these Terms limits liability for fraud, willful misconduct, gross negligence where it cannot legally be limited, death or personal injury caused by negligence where applicable law does not permit limitation, or any other liability that cannot be excluded or limited by law.

23. Indemnification

You agree to defend, indemnify, and hold harmless Roar Solutions, its officers, directors, employees, contractors, affiliates, licensors, and service providers from and against any third-party claims, demands, actions, proceedings, losses, damages, judgments, liabilities, costs, and expenses, including reasonable legal fees, arising out of or related to your content, your website, your ads, your email practices, your products or services, your violation of law, your violation of these Terms, your misuse of the services, or your infringement or alleged infringement of any intellectual property, privacy, publicity, or other right of any person or entity.

Roar Solutions will promptly notify you of any indemnified claim, will reasonably cooperate with you at your expense, and you will control the defense and settlement of the claim, provided you may not settle any claim in a manner that admits wrongdoing by or imposes obligations on Roar Solutions without Roar Solutions' prior written consent.

24. Suspension and Termination by Roar Solutions

Roar Solutions may suspend or terminate some or all services immediately, with or without prior notice where reasonably necessary, if: (a) you fail to pay fees when due, (b) you breach these Terms or any applicable policy, (c) your use of the services creates a security risk, legal risk, abuse issue, spam issue, malware issue, fraud issue, or operational burden, (d) a third-party provider requires suspension, or (e) continued service would expose Roar Solutions or its providers to risk, liability, or technical harm.

Roar Solutions may also terminate ongoing services for convenience on 30 days' written notice. Any termination does not relieve you of the obligation to pay fees incurred before the effective date of termination, including fees for work already performed, current billing period charges, approved third-party charges, and any minimum-term commitments.

25. Effect of Termination, Data Retention, and Deletion

Upon termination or expiry of services, your right to use the affected services ends, subject to any limited post-termination transition period we may choose to offer. You are responsible for promptly retrieving any client-owned materials, emails, exports, and other information you need. Unless otherwise required by law or expressly agreed in writing, Roar Solutions has no obligation to store, maintain, or make available website files, databases, emails, logs, or account content after termination. If your website is removed from our servers, you are also responsible for ensuring that any domain name pointing to those services is properly updated, redirected, transferred, or otherwise reconfigured through the applicable registrar or DNS provider.

Roar Solutions may permanently delete suspended or terminated account data after a reasonable post-termination period. Unless a different period is stated in writing for a specific service, you should assume that data may be deleted 30 days after suspension or termination. Restoration after deletion may be impossible.

26. Consumer Rights and Mandatory Laws

These Terms are intended primarily for business and professional service relationships. However, if you are a consumer in any jurisdiction that gives you non-waivable rights, nothing in these Terms is intended to limit or exclude any right, remedy, warranty, guarantee, or protection that cannot lawfully be limited or excluded. Any provision that is prohibited or unenforceable under applicable consumer law will be interpreted, limited, or severed only to the minimum extent necessary, and the remaining provisions will remain in effect.

27. Governing Law and Dispute Resolution

These Terms, and any dispute or claim arising out of or related to the services, will be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of laws principles. Subject to any non-waivable rights under applicable consumer law, the parties agree that the courts of Ontario will have exclusive jurisdiction over disputes arising from or relating to these Terms or the services.

28. General Terms

• Force majeure: Roar Solutions is not responsible for delay or failure caused by events beyond its reasonable control, including Internet outages, cyberattacks, power failures, labor disputes, pandemics, supplier failures, acts of government, natural disasters, or failures of third-party infrastructure.
• Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.
• No waiver: A failure or delay by either party to enforce any provision is not a waiver of that provision or any other provision.
• Assignment: You may not assign these Terms without Roar Solutions' prior written consent. Roar Solutions may assign these Terms in connection with a merger, sale, reorganization, affiliate transfer, or sale of substantially all assets relating to the services.
• Survival: Any provisions that by their nature should survive termination, including payment obligations, intellectual property protections, disclaimers, indemnities, confidentiality, limitation of liability, and governing law provisions, will survive termination.
• Entire agreement: These Terms, together with any accepted proposal, order form, invoice, policy, or service schedule incorporated by reference, form the entire agreement between the parties regarding the applicable services and supersede prior discussions relating to those services.

29. Changes to These Terms

Roar Solutions may update these Terms from time to time. Updated Terms will apply to new orders immediately upon posting. For existing recurring services, updated Terms will apply on a prospective basis after posting or after other notice reasonably provided by us. Continued use of the services after the effective date of an update constitutes acceptance of the updated Terms.

30. Contact Information

For billing questions, cancellation requests, legal notices, or general support regarding these Terms, please contact Roar Solutions by email at support@roarsolutions.com. Roar Solutions may update its mailing address, contact details, or support procedures from time to time on its website.