Privacy Policy

Privacy Policy

Last Updated: April 16, 2026

Roar Solutions Inc. ("Roar Solutions", "we", "us", or "our") respects your privacy and is committed to handling personal information in a responsible and transparent manner.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, request information, purchase or use our products or services, interact with our emails, or otherwise deal with us online or offline.

Roar Solutions Inc. is an Ontario, Canada company. We provide website design and development, hosting, email-related services, SEO, digital marketing, SaaS, review and reputation-related tools, and related online services. Because we may serve customers in Canada, the United States, the United Kingdom, Europe, Australia, and other jurisdictions, personal information may be processed in more than one country depending on the nature of the service and the service providers involved.

By using our website or services, or by providing personal information to us, you acknowledge that your information will be handled as described in this Privacy Policy, subject to any additional notices, consents, contracts, or terms that may apply in specific situations.

Scope of This Policy

This Privacy Policy applies to personal information we collect and control for our own business purposes, including through our website, contact forms, email communications, billing processes, support activities, and service delivery.

In some cases, we may also process information on behalf of clients as a service provider, such as where we host a website, support a SaaS tool, manage forms, or help operate customer-facing digital tools. In those cases, our client's privacy policy, terms, or instructions may also apply, and our role may be different from our role as the primary organization collecting your information for our own business purposes.

Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

• Name, business name, job title, and contact details such as email address, phone number, and mailing address
• Information you submit through contact forms, quote requests, onboarding forms, demo requests, support requests, and other communications
• Account information, login credentials, usernames, and related profile information where applicable
• Billing and transaction information such as billing contact details, invoice details, payment status, subscription details, and limited payment-related metadata
• Records of communications with us, including emails, support tickets, chat messages, call notes, and related correspondence
• Website and device usage information such as IP address, browser type, device type, operating system, referring pages, pages viewed, clicks, session activity, approximate location derived from IP, and similar technical data
• Cookie, analytics, and tracking information collected through our website and related tools
• Marketing preference information, including whether you opted in or unsubscribed from certain communications
• Content, files, media, reviews, business details, or other information submitted through our services or provided during the course of a project or subscription

We do not ask for sensitive personal information unless it is reasonably necessary for a legitimate business purpose and appropriate for the service being provided. Please do not send us highly sensitive personal information unless we specifically request it and provide an appropriate reason for doing so.

How We Collect Personal Information

We collect personal information in several ways, including:

• Directly from you when you contact us, complete a form, request a proposal, subscribe to updates, create an account, make a purchase, or communicate with us
• Automatically when you browse or use our website or services, including through cookies, analytics tools, logs, pixels, and similar technologies
• From service providers and business partners involved in payment processing, analytics, communications, hosting, support, and related services
• From clients or authorized users where your information is submitted in connection with a project, account, website, review widget, or other service we help operate
• From publicly available business information, social media, or directories where relevant to a legitimate business inquiry or service request

How We Use Personal Information

We may use personal information for the following purposes:

• To respond to inquiries, quote requests, support requests, and other communications
• To provide, operate, maintain, improve, secure, and support our website, products, and services
• To create and manage accounts, subscriptions, projects, and customer relationships
• To process payments, manage billing, issue invoices, and maintain financial records
• To monitor performance, troubleshoot issues, detect fraud, prevent misuse, and improve the functionality and user experience of our website and services
• To send administrative, service-related, transactional, billing, and support communications
• To send newsletters, updates, promotional messages, or marketing communications where permitted by law and, where required, based on your consent
• To comply with legal, regulatory, accounting, tax, contractual, security, or compliance obligations
• To protect our rights, property, systems, users, clients, or the public, including investigating suspected fraud, abuse, or violations of our terms
• To evaluate and improve our advertising, analytics, product development, and business operations

Depending on the circumstances and applicable law, we may process personal information based on your consent, to perform a contract, to comply with legal obligations, or for our legitimate business interests where those interests are not overridden by applicable privacy rights.

Cookies, Analytics, and Similar Technologies

Our website and services may use cookies, log files, pixels, scripts, analytics tools, session replay tools, and similar technologies to operate the site, remember preferences, understand usage, improve performance, measure engagement, and support security and marketing functions.

These technologies may collect information such as IP address, browser type, device information, pages viewed, session duration, navigation patterns, clicks, referring pages, and general location information derived from IP address.

We may use third-party analytics or related tools, including tools provided by service providers such as Google Analytics, Hotjar, or similar platforms, to better understand how visitors use our site and services. We may also use hosting, support, development, and business operations tools provided by third parties in the normal course of running our business.

Some cookies or tracking tools may be necessary for the operation of the website, while others may be used for analytics, functionality, or marketing purposes. Depending on your location and applicable law, you may be presented with cookie choices or consent tools when you visit our website. You can also manage cookies through your browser settings, although doing so may affect site functionality.

When We Share Personal Information

We do not sell personal information for money in the ordinary course of our business. We may disclose personal information, however, in the following circumstances where reasonably necessary:

• To service providers, vendors, contractors, and subprocessors that help us operate our business, website, products, or services, including providers involved in hosting, cloud infrastructure, software development, analytics, customer support, communications, payment processing, invoicing, project management, security, and similar operational functions
• To payment processors and billing providers in connection with processing transactions, managing invoices, subscriptions, or payment status
• To professional advisors such as lawyers, accountants, insurers, auditors, or consultants where reasonably necessary for legal, financial, compliance, or business purposes
• To government authorities, regulators, law enforcement, courts, or other parties where required or permitted by applicable law, subpoena, court order, legal process, or where reasonably necessary to protect rights, safety, property, or investigate suspected fraud or misuse
• To a purchaser, investor, successor, or transaction counterparty in connection with a proposed or completed merger, acquisition, financing, asset sale, restructuring, or similar business transaction, subject to appropriate confidentiality protections where reasonable
• With your consent or at your direction

Where we engage third-party service providers to process personal information on our behalf, we expect them to handle the information in a manner appropriate to the services they provide and consistent with applicable contractual and legal obligations.

International Processing and Cross-Border Transfers

Because we operate online and may use service providers in Canada, the United States, and other countries, personal information may be stored, accessed, processed, or transferred outside your province, territory, state, or country of residence.

When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction, including lawful access by courts, regulators, or law enforcement authorities in that jurisdiction. Where required by applicable law, we take reasonable steps to use appropriate safeguards for cross-border processing and transfers.

Payment Information

Payments for our services may be processed through third-party payment processors, billing systems, or invoicing providers. In most cases, we do not store full payment card numbers on our own servers. We may, however, receive limited payment-related information such as billing contact details, transaction status, invoice history, subscription details, and partial payment metadata necessary to manage customer accounts, billing, fraud prevention, and accounting records.

Any payment information processed by a third-party processor is subject to that provider's own privacy, security, and compliance practices in addition to our own business processes.

Email Communications and Marketing

We may send service-related communications such as invoices, account notices, security alerts, project updates, support messages, and other administrative notices where necessary to provide our services or manage our business relationship with you.

We may also send newsletters, updates, educational content, product announcements, or promotional messages where permitted by law and, where required, based on your consent. You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message or by contacting us directly. Unsubscribing from marketing messages will not affect essential transactional or service-related communications.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, for legitimate business needs, to provide services, to maintain appropriate business and financial records, to enforce agreements, to resolve disputes, and to comply with legal, tax, accounting, regulatory, and contractual obligations.

Retention periods may vary depending on the type of information and the context in which it was collected. For example:

• Inquiry and contact form information may be retained for follow-up, recordkeeping, and business development purposes for a reasonable period
• Customer account, project, and subscription records may be retained during the active relationship and for a reasonable period afterward
• Billing, invoicing, and transaction-related records may be retained as required by accounting, tax, audit, and legal obligations
• Support records, logs, backups, and security records may be retained for operational, legal, security, and continuity purposes
• Marketing suppression information may be retained so that we can honor unsubscribe or opt-out requests

When personal information is no longer reasonably required, we will delete, anonymize, or securely dispose of it where practical and appropriate, subject to technical, legal, backup, and recordkeeping limitations.

Security

We use reasonable administrative, technical, physical, and organizational safeguards designed to protect personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction. These safeguards may include access controls, account protections, vendor controls, limited internal access, monitoring, and other security practices appropriate to the nature of the information and services involved.

No method of transmission over the internet or electronic storage system is completely secure, and we cannot guarantee absolute security. You are responsible for using appropriate care when sharing information with us and for protecting your own credentials, devices, and accounts.

Where required by applicable law, we will take appropriate steps in response to qualifying security incidents, including notification to affected individuals or authorities where legally required.

Your Rights and Choices

Depending on where you are located and subject to applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete personal information
• Withdraw consent, where our processing is based on consent, subject to legal or contractual restrictions and reasonable notice
• Request deletion of personal information in certain circumstances
• Object to or restrict certain processing in certain circumstances
• Unsubscribe from marketing communications
• Request information about our privacy practices
• Make a complaint about how your personal information has been handled

To exercise a privacy request, please contact us using the contact information below. We may need to verify your identity before responding to a request. Some rights are not absolute and may be limited by law, technical constraints, legal retention obligations, security requirements, or our role in relation to the information.

If you are not satisfied with our response, you may have the right to contact the privacy regulator or supervisory authority in your jurisdiction.

Client Data and Service Provider Role

In some circumstances, we provide tools, hosting, websites, software features, review widgets, support systems, marketing systems, or related services to clients who collect or control information through those services. In those situations, we may act as a service provider or processor on behalf of the client rather than as the primary organization deciding the purposes of collection.

Where we act on behalf of a client, the client's own privacy policy, terms, notices, and instructions may govern how the information is collected, used, and disclosed. If you have questions about information submitted through one of our client's websites, forms, tools, or services, you should contact that client directly where appropriate.

Third-Party Websites, Platforms, and Integrations

Our website and services may contain links to third-party websites, platforms, plugins, embedded content, payment tools, support tools, social media features, maps, videos, app stores, or other external services that we do not control. We are not responsible for the privacy or content practices of third-party services, and you should review their own policies and terms before providing information to them.

Children's Privacy

Our website and services are generally intended for business users, adult consumers, and organizations, and are not directed to young children. We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate steps.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technologies, legal obligations, or privacy practices. When we do, we will post the updated version on this page and revise the "Last Updated" date above.

If we make material changes, we may also provide additional notice by email, through the website, through an account notice, or by other appropriate means where required by applicable law. Your continued use of our website or services after an updated Privacy Policy becomes effective is subject to the updated terms, except where additional notice, choice, or consent is required by law.

Contact Us

If you have questions, requests, or complaints about this Privacy Policy or our privacy practices, please contact:

Email: support@roarsolutions.com

Website: https://www.roarsolutions.com/